The warranty period is 12 months and commences on the original date of purchase. Warranty is only applied to the first owner of the product.
The following product categories and services are not warranted:

• The warranty is void if it shows visible signs of physical damage. Such as crack, substantial scratches, and dents or out of form. Even the problem is not directly caused by physical damage. Please understand each time of the physical damage could reduce the life of the parts and potentially damage the motherboardjust like other electrical products but we can still repair it by customers’ cost.
• Defects caused by normal wear and tear
• Breaks, scratches, dents or other cosmetic damage caused by the user
• Water damage to electronics
• Use of the device other than for its normal intended use, including without limitation, failure to use the device in accordance with the user manual.
• Modification of the the device
• Damages resulting from improper transportation or packaging of the device when returning to us.
• A 3% payment processing fee applies to all ‘change of mind’ refunds, including orders that have not yet been dispatched.
• A 5% restocking fee applies to returns that are not due to a manufacturing fault.

• Shipping Costs

  • Within 30 days: Kiwi Hoverboard shop covers return shipping.
  • After 30 days: Customer covers shipping costs.

  Replacement and Repairs

  • Covered issues: Product repaired or replaced at no cost.
  • Non-covered issues: Customer pays for shipping and repairs.

  Warranty on Replacements
  The warranty does not reset with replacements. Replacement parts are covered for the remainder of the original warranty period.